Below you will find our general terms and conditions for camping services. The following terms and conditions shall apply between the camper and the campsite Camping Aourir (hereinafter referred to as the campsite). By registering, the campsite guest expressly accepts the content of these terms and conditions. Deviating and / or supplementary agreements require the explicit written confirmation of the campsite Camping Aourir and its responsible persons/parties.
Conclusion of contract / booking
By sending the written registration, which is also valid in digital form (e-mail, messenger message, etc.), the customer/camper makes a binding offer to the campsite to conclude a camping contract for the specified period and for the number of persons registered. The camping contract will be concluded only with the written booking confirmation, which is also valid in digital form (e-mail, messenger message, etc.) by the campsite or the responsible persons – which currently represent the owner or the receptionist. There is no entitlement to a specific pitch.
Information given by telephone, additional agreements and other warranties of any kind are only part of the contract if they have been confirmed in writing by the campsite or the responsible persons.
Booking / Prices
After receiving the booking confirmation, the booking party must immediately check it for accuracy! The campsite reserves the right to change the booking equally if this is necessary for special reasons. Registrations / bookings of persons under 18 years are not allowed and will be cancelled by the campsite.
The booking is not binding until the campsite has received a down payment or deposit.
Price change clause
The campsite is entitled to adjust the respective price list a maximum of once per quarter to changing market conditions, in the event of significant changes in consumption / procurement costs or changes in sales tax. In the event of price increases that significantly exceed the regular increase in the cost of living, the guest has the right to terminate the contract.
In these cases, the campsite will inform him/her of this in text form.
Contract changes / booking changes
For contract changes / booking changes of any kind, a processing fee of 100 DH will be charged. Bookings with paid deposit can only be changed for the same calendar year. From the 5th day before arrival, no changes to the booking are possible
General obligation to use
A camping pitch can be occupied by a maximum of 6 persons. Additional tents for visitors are subject to registration and fees.
Deposit / Payment
After receipt of the payment request by the guest, a deposit of 20% of the accommodation costs is to be transferred within ten days. For online bookings the total amount is due immediately, the activation of the button “Pay booking now” represents the request for payment.
In principle, the cost of accommodation must be paid before the start of the booking period.
Absence / late arrival
In case of arrival after reception closing time, a notification to firstname.lastname@example.org is necessary – in the best case a consultation by phone. Otherwise, the pitch / rental property will be assigned to someone else from 14:00 on the following day.
Refunds of payments already made are excluded in this case.
Arrival and departure
- An arrival before 14:00 clock is only given after prior consultation, and availability of the pitch / rental object.
- A departure after 10:00 o’clock is only given after prior consultation, availability of the pitch / rental object.
The campsite guest is obliged to comply with the rules and regulations of the campsite rules, which are available for inspection at the reception or can be viewed here. In particular, the times specified in these regulations must be observed.
The campsite is entitled to terminate the camping contract without notice if the campers behavior endangers or disturbs others or if the campers behavior is contrary to the contract to such an extent that an immediate termination of the contract is justified. In such a case, the campsite retains its claim to the agreed total price as a lump sum compensation, refunds of payments already made are excluded.
The campsite guest is obliged to register visitors at the reception. Visitors’ vehicles are to be parked in front of the reception and may not be driven onto the pitch. Exceptions apply in the case of the transport of goods or disabilities.
Defects / Complaints
These measures are only valid with official order.
Any complaints regarding the campsite or the rented object must be reported immediately by the camper to the campsite. The assertion of claims for defects is excluded if these have not been reported directly to the campsite during the stay of the camper. The campsite must be given a reasonable period of time to remedy the defect (rectification).
Media data / Data protection
The campsite is monitored in critical areas with video cameras. This is done for the safety of the campers (detection and prevention of safety hazards), for the protection of property and possessions, for the control of access authorizations and for the enforcement of house rules. The recordings will only be evaluated in case of need and only the required data will be stored until clarification. Data will not be passed on to third parties. The video recordings are automatically deleted on a regular basis. In addition, the recording device is protected from access by unauthorized third parties by appropriate measures in accordance with data protection law.
At regular intervals, the campsite carries out image and sound recordings at the campsite. If the campsite guest does not wish this, this must be communicated to the photographer or camera team immediately.
The campsite collects, processes and uses this data for its own marketing purposes within the framework of legal regulations. The data will not be passed on to third parties outside of the order.
Dogs / Pets
Dogs are not allowed on playgrounds, in the sanitary buildings (except dog bath) and in the swimming pool area. In case of conspicuous behavior of the dog or complaints of other guests, the campsite can expel the dog from the site. It is compulsory to keep dogs on a leash on the site, camping pitches and rental properties.
The campsite is only liable in cases of intent or gross negligence of its legal representatives or employees according to the legal regulations. Otherwise, the campsite is only liable for injury to life, body and health. This applies to all claims for damages, regardless of the legal justification, in particular due to the violation of obligations arising from the contractual obligation or from tort.
The campsite is only liable for falling branches or twigs or similar within the scope of the existing liability insurance. A claim for damages due to force majeure does not exist.
- The campsite reserves the right to correct errors or printing and calculation errors.
- The campsite guest can only set off such claims that are undisputed or have been legally confirmed.
COVID 19 behavioral information
- For your own safety as well as for the protection of your fellow people and our staff, we ask you to observe the hygiene rules.
- Guests who are in quarantine or in domestic isolation due to COVID 19, or show signs of infection, are strictly prohibited from arriving!
- When you register, you will be asked again about a possible COVID 19 disease.
- A joint arrival of several persons occupying accommodation at the campsite is only permitted for groups of persons who also live in a common household outside the camping vacation.
These measures are only valid with official order.
Place of jurisdiction
The camper can only sue the campsite at its domicile. The place of residence of the camper is decisive for legal action by the campsite, unless the legal action is directed against registered traders or persons who do not have a general place of jurisdiction in Morocco, or against persons who have moved their place of residence or habitual abode abroad after conclusion of the contract, or whose place of residence or habitual abode is not known at the time the legal action is filed. In these cases the domicile of the campsite is decisive.
Camping Aourir, 80750 Aourir / Morocco, National road P1001
Last verification 05.02.2022